Frequently asked questions
How do I create my first project?
After logging in, tap the "+ New Project" button on the Projects page. Fill in the client name, job address, project type, and estimated start date. You can add scope, budget, and team details at any time.
Can I invite staff or a co-owner to my account?
Yes. Ask them to create a free MarkAndRun account, then a Founder can go to the Admin dashboard → Users and change their role to Staff or Founder. Role changes take effect immediately.
How does the lien waiver workflow work?
From any project, go to Lien Waivers and create a waiver for each party (sub, supplier, etc.). Mark it Sent when you email it to them, then Executed once you receive the signed copy back. The project closeout checklist tracks outstanding waivers automatically.
Is my data private and secure?
Yes. All data is encrypted in transit (TLS) and at rest. We use role-based access controls so only authorised users see your projects. Full details are in our Privacy Policy.
Can I export my project data?
Founders can export all project and user data as a CSV from the Admin dashboard (Admin → Export). For a full structured export, email us at support@markandrun.com.
How do I delete my account?
See our Account Deletion page for full instructions. In short: email privacy@markandrun.com with "Delete my account" from your registered email address.
Does MarkAndRun work offline?
The web app currently requires an internet connection. An offline-capable mobile app is on our roadmap. Field notes and progress updates can be queued when connectivity is intermittent.
What browsers and devices are supported?
MarkAndRun works in any modern browser (Chrome, Firefox, Safari, Edge) on desktop, tablet, and mobile. For the best mobile experience we recommend using it in full-screen mode saved to your home screen.
Still have a question?
Email us at support@markandrun.com and we'll get back to you within one business day.